Visit MercedesScientifific.com to order online today! Return Policy We pride ourselves in providing quality medical products at an outstanding value, and our goal is for you to be completely satisfified with your order. To ensure quality and maintain integrity in the event of damaged or discrepant orders, please review the following guidelines carefully. Shipping Discrepancies: Please examine packages upon receipt to ensure your order is correct. This can be done by identifying the box with the enclosed packing slip. Please keep in mind that with multiple box shipments the packing list will be in only one box. It is your responsibility to confifirm that you have received all of the items indicated on your packing slip. Failure to report shipping discrepancies within fifive business days prevents us from accurately problem-solving the issue; therefore variances reported after fifive business days will not be credited. If the product you order is a custom order and requires a longer lead time than 7 days, a customer service representative will notify you. Returns: All return requests must be called into our Customer Care Center at 1.800.331.2716 prior to return and must be assigned an RMA (Return Material Authorization) #. If applicable, a FedEx pickup will be scheduled at time of authorization. Boxes containing product that has been written on or compromised in any way will not be accepted for return. All products must be returned in the original packaging and packed in an additional outer box to reduce the possibility of damage during return shipping. Returns may be subject to a minimum 15% restocking charge. Non-refrigerated product must be returned within 30 days of receipt. Unfortunately, we can NOT accept returns for refrigerated product. Any product refused or returned without an authorized RMA will be subject to a re-stocking fee or denial of credit or replacement. Mercedes Scientifific reserves the right to deny a return request outside of the above guidelines. After 30 days, the RMA and return option are no longer valid and will not be authorized or accepted. Capital equipment subject to additional terms. For additional return information or help processing your return please call: 1.800.331.2716. Mercedes Scientifific distributes thousands of products. If you don't fifind what you're looking for here, don't hesitate to call at 800.331.2716.